Hostel Barrio Terms and Conditions of the Website and Operations of HOSTEL BARRIO
Promotional Terms and Restrictions of Hostel Barrio:
Purpose and Acceptance of Terms:
By using this website, you agree to the present Terms and Conditions, which are applicable to the relationship between the user and HOSTEL BARRIO.
Ownership:
This website is owned by Hotel Uruguay, S.A. de C.V., responsible for HOSTEL BARRIO, located at República de Uruguay 33, Centro, Cuauhtémoc, 06000, Mexico City, Mexico.
Intellectual and Industrial Property:
The intellectual and industrial property rights over the contents of this website, including trademarks, trade names, logos, photographs, texts, and domain names, are the exclusive property of HOSTEL BARRIO. Unauthorized use of these elements, including reproduction, publication, modification, or any other action without express consent, is strictly prohibited. Violation of this prohibition may result in legal actions in accordance with national and international intellectual property laws.
Contents and Modifications by HOSTEL BARRIO:
HOSTEL BARRIO reserves the right to make any modifications or updates to the products, services, or prices offered on this website without prior notice. Offers and promotions will be valid only during the period specified on the website, and their availability is subject to the dates indicated for effective contracting.
Limitations of Website Use:
This website is intended exclusively for personal and non-commercial use. Any action involving the modification, copying, distribution, transmission, reproduction, or commercialization of the contents of this site without prior written authorization is prohibited. Users may not attempt to breach the security measures established on this site. Any attempt to access restricted information or to send viruses or spam will be investigated, and, if applicable, the corresponding legal actions will be taken.
External Links:
The HOSTEL BARRIO website may contain links to third-party websites for informational purposes only. HOSTEL BARRIO is not responsible for the information contained on such sites and does not endorse their content.
Advertising:
If this website contains third-party advertising, the advertisers are responsible for ensuring that they comply with current regulations on intellectual and industrial property, and they are solely responsible for the content published in their advertisements.
Cancellations, Modifications, and Liability:
7.1 Cancellations and Modifications of Reservations:
Cancellations and modifications of reservations must be made at least 24 hours in advance by 1:00 PM on the day before your arrival. If this deadline is not met, the reservation will be subject to additional charges according to the most updated rate.
If the reservation was made through a third-party platform (referred to as OTAs – Online Travel Agencies, such as Booking or Expedia, among others), modifications or cancellations, receipts, vouchers, and other needs must be managed directly with the corresponding platform. However, the hostel will be available to guide the guest at all times.
Room Occupancy:
If the reserved or assigned room is not vacated by the stipulated check-out time, the hostel may apply additional charges.
Room Changes:
If a room change is required, this change will be subject to availability and current rates.
Force Majeure Situations:
The hostel will not be responsible for the cancellation of reservations, events, or services affected by force majeure situations, such as weather, geophysical, or health conditions that may compromise the safety of guests and staff. In these cases, cancellations will be subject to the current cancellation and modification policies, and the hostel’s responsibilities will be limited.
Use of Facilities and Responsibilities:
Guests and occupants of our properties are obligated to maintain the hostel facilities in optimal conditions. Any damage caused to furniture, facilities, or equipment will be the responsibility of the guest and must be financially compensated according to the cost of repair or replacement.
It is strictly prohibited to alter public order, the environment, common areas, or rooms. The consumption of prohibited substances, carrying weapons, and behaviors that threaten the safety, integrity, or respect of other guests or hostel staff will result in restricted access to our facilities and may lead to reports to the competent authorities.
No Smoking Policy:
In accordance with current public health regulations in Mexico City, HOSTEL BARRIO group hotels are 100% smoke-free, including tobacco-related products such as vapers. Any violation of this policy will be sanctioned with restricted access and additional charges caused by fines or restrictions. This measure complies with the Official Mexican Standard NOM-028-SSA2-2009 and local legislation in Mexico City that promotes smoke-free spaces.
Declaration of Valuables:
It is the guest’s responsibility to declare valuable items (jewelry, expensive electronic devices, important documents, etc.) at the reception upon check-in so that the necessary measures for their protection can be considered. The hostel will not be responsible for damages, losses, or theft if the existence of such items is not previously declared.
Parking:
Hostel Barrio does not have its own parking, and recommendations exclude any responsibility for any event resulting from total or partial theft of goods or valuables left in so-called “private parking lots.” Hostel Barrio is limited to providing, without any agreement, the name, location, and prices without prior verification by the guest when requesting the service at these establishments.
Dining Areas and Allergies:
If you have food allergies or dietary restrictions, it is important to notify the hostel staff before consuming food in our restaurants or dining areas. If omitted, the hostel will not be responsible for any reaction or incident related to your health. Medical attention will be the responsibility of the guest and their companions.
No Pet-Friendly Policy:
HOSTEL BARRIO does not allow pets in its facilities. We reserve the right of admission in case of attempting to enter with animals.
Registration of Companions:
It is mandatory to register all individuals who will stay and accompany the guest at the reception upon arrival (check-in). Only individuals registered in your reservation may enter the hostel. If changes are needed, you must inform us in advance and in writing (email) or through third-party platforms (referred to as OTAs – Online Travel Agencies, such as Booking or Expedia, among others).
Proof of Entry to the Country:
The hostel does not issue proof of entry to the country. If any government entity requires information related to the stay or reservation, it must be formally requested from the hostel through an institutional email or official letter, and the hostel will have up to 30 natural days to respond. If this situation arises from third-party platforms (referred to as OTAs – Online Travel Agencies, such as Booking or Expedia, among others), please kindly address it directly through the contact means of said platforms.
Use of Coworking – Roof Garden, Terrace:
The use of Coworking, Roof Garden, and Terrace facilities is the guest’s responsibility. The hostel is not responsible for injuries or accidents that occur due to improper use of the spaces.
Transportation Service (Transfer):
The passenger transfer service is operated by external providers who coordinate with the hostel but are not part of our direct operations. The hostel is not responsible for the safety or negotiations between guests and these operators, nor for any inconvenience arising from their use, such as accidents, delays, public safety issues, or natural disasters. Any agreement or negotiation made with transportation operators will be solely the responsibility of the requester. Additionally, the use of this service does not justify a delay in your check-in; you are requested to arrive on time and in proper form at the hostel to avoid additional charges to your reservation.
Minors Policy and Right of Admission:
Minors must be accompanied by a guardian or legal representative. HOSTEL BARRIO reserves the right of admission if inappropriate behavior or conditions that affect the tranquility and safety of other guests are detected. Any unauthorized entry may result in the cancellation of the reservation.
Conduct Responsibility:
The guest must maintain appropriate conduct during their stay. Excessive alcohol consumption, fights, physical or verbal aggression is prohibited. If any of these behaviors occur, the hostel reserves the right to cancel the reservation and take legal action if necessary. Aggressive, violent, or inappropriate behavior, as well as excessive alcohol consumption, are prohibited.
Capture of Images or Videos:
Taking photos or videos of other guests without their consent is prohibited. If caught, HOSTEL BARRIO reserves the right to deny access to the hostel or cancel your stay without any responsibility and without refundable fees.
Alcohol Consumption:
Excessive alcohol consumption is prohibited in the hostel. If a guest is found to be intoxicated or behaving inappropriately, the hostel reserves the right to cancel their reservation. Likewise, the consumption of alcoholic beverages in hallways, public areas, parking lots, and unauthorized areas is prohibited.
Inappropriate Access:
If the guest or their companions arrive intoxicated or under the influence of drugs, the hostel reserves the right to deny access.
Lost Items:
Lost items by guests will be kept for a maximum period of 30 days, after which they will be discarded.
Issuance of Tax Receipts:
The issuance of tax receipts must be requested directly at the hotel reception, providing the necessary information. Local taxes applicable to the reservation will be charged according to current legislation. The issuance of tax receipts must be requested at the time of check-in.
Formalization of the Lodging Contract and Responsibilities:
The lodging contract is formalized at the time of confirming the service availability and making the corresponding payment through the secure payment gateway. HOSTEL BARRIO guarantees the protection of the information provided by the user through encryption systems and the proper handling of their personal data. See our “Privacy Notice” at www.hostelbarrio.com.
Validity of Promotions:
Promotions will be valid only during the period specified on the website or while they are accessible for contracting.
These terms and conditions are applicable to all mentioned properties. If any additional validation or verification not contemplated in this document is required, it must be addressed directly by the Front Desk staff at the corresponding hotel.
HOSTEL BARRIO offers volunteer opportunities through the Worldpackers platform. Volunteer work is accredited directly by a third party, Worldpackers, which can be consulted on its official website www.worldpackers.com.
Registration and Selection Process:
Registration on Worldpackers: Those interested in participating as volunteers must first register through the Worldpackers platform. This process involves creating a personal account, completing the profile, and applying to the volunteer offer available at HOSTEL BARRIO.
Volunteer Selection:
Once registered, HOSTEL BARRIO will review the applications and, if the candidate is selected, will contact them through digital means provided by Worldpackers to coordinate the details and conditions of the volunteer work.
Confirmation of Acceptance:
After the review and initial contact, if both parties agree, the acceptance of the volunteer work will be formalized. HOSTEL BARRIO has the authority to decide whether to accept a volunteer based on the specific needs and conditions of the hostel at that time.
General Conditions for Volunteers:
Accreditation and Responsibility:
Volunteers must comply with the regulations established by Worldpackers and HOSTEL BARRIO during their stay. The hostel is not responsible for any inconvenience arising from the relationship between volunteers and the Worldpackers platform, nor for issues outside its operational scope.
Volunteer Commitment:
Volunteers are expected to act professionally and respectfully with other guests, staff, and the hostel facilities. Any inappropriate behavior, negligence, or failure to fulfill assigned responsibilities may result in the cancellation of the volunteer work without compensation.
Benefits for Volunteers:
Selected volunteers will receive the benefits previously agreed upon with HOSTEL BARRIO, which may include accommodation and other benefits according to the type of volunteer work agreed upon.
Access to Digital Contact:
If selected, volunteers will receive direct digital contact with HOSTEL BARRIO to resolve additional doubts and coordinate the stay. Communication will be managed through digital platforms approved by Worldpackers and HOSTEL BARRIO, ensuring efficient and secure interaction for both parties.
Applicable Law:
The rates, promotions, and regulations contained on this website are subject to Mexican legislation and are valid only within the Mexican Republic.
PROMOTIONAL ANNEX:
Promotional Terms and Restrictions of Hostel Barrio:
Reservation Channels:
All Hostel Barrio promotions are exclusive for reservations made through the official channels of Hostel Barrio. This includes:
The official Hostel Barrio website: www.hostelbarrio.com
Direct contact through the provided phone numbers and emails:
Phone: +52 (55) 4170 8433
Email: reservaciones@hostelbarrio.com
Promotion Validity:
Each promotion has a specific validity, detailed in the promotion conditions. The start and end dates will be clearly specified in each promotion. Promotions are only valid during the established period and cannot be applied outside these limits.
Discounts and Applications:
The discount or promotional benefit will only be valid if the corresponding promotional code is applied and the specific conditions of each promotion are followed. The benefit is non-refundable and non-exchangeable for cash, and it is only applicable to the rates and products specified in each promotion.
Exclusivity and Non-Combination:
Promotions are exclusive and cannot be combined with other offers, discounts, or additional benefits, unless otherwise indicated in the promotion conditions. Each promotion can only be applied once per reservation.
Non-Refundable (Rate):
Promotions are non-refundable. Consumers have the right to request the cancellation or modification of their reservation in accordance with Hostel Barrio’s cancellation policies. Cancellations or changes must be made within the established period for each type of rate and promotion.
Exception: In case of exceptional situations such as medical emergencies, force majeure, or unforeseen events, and in accordance with the Federal Consumer Protection Law, Hostel Barrio will evaluate each case individually.
Cancellation Policy:
In case of cancellation, Hostel Barrio’s cancellation policies will apply. Promotional rates are generally non-refundable, but in exceptional situations, such as medical emergencies or force majeure, customers may contact Hostel Barrio to review the possibility of a modification or refund, as permitted by the Federal Consumer Protection Law.
Right to Complain to PROFECO:
Consumers have the right to file complaints with PROFECO (Federal Consumer Protection Agency) if they believe their rights have been violated during the reservation process or in the application of these promotions, in accordance with Article 32 of the Federal Consumer Protection Law.
Limitation of Liability:
Hostel Barrio is not responsible for direct, indirect, or incidental damages arising from the use of promotions. Promotions are subject to availability and may be modified or canceled without prior notice in case of unforeseen situations.
Modification or Termination of Promotions:
Hostel Barrio reserves the right to modify, suspend, or cancel any promotion at any time, for reasons it deems appropriate. In case of cancellation of a promotion, consumers will be informed promptly and may choose to cancel their reservation or use another promotional benefit, if possible.
Exclusion of Liability:
Hostel Barrio will not be responsible for typographical, calculation, or programming errors in the publication of promotions. If price or condition errors are detected, Hostel Barrio is committed to informing the consumer and offering the best available alternative within the limits permitted by law.
Confidentiality and Protection of Personal Data:
Personal data collected through promotion reservations will be treated in accordance with the Federal Law on Protection of Personal Data Held by Private Parties. Personal data will be used exclusively for purposes related to the reservation and promotion and will be protected as stipulated in Hostel Barrio’s Privacy Notice.
Legal Basis:
These Terms and Conditions comply with the provisions of the Federal Consumer Protection Law (LFPC) and PROFECO regulations, ensuring that consumer rights are respected and that promotions are conducted transparently, clearly, and fairly. Key points of the LFPC that apply include:
- Article 7 of the LFPC: Provide clear and accurate information at all times about promotions, prices, and conditions.
- Article 10 of the LFPC: Prohibition of abusive clauses and ensuring that promotion conditions do not harm the consumer.
- Article 32 of the LFPC: Consumer’s right to file complaints with PROFECO if they believe their rights have been violated.
- Article 6 of the LFPC: Promotions must be respected as offered, without changes that harm the consumer.